Questions families ask us

Call or text (903) 386-3824 for a free 15-minute fit call. You tell us what's going on, we tell you honestly whether we're the right fit — and if we're not, we point you to someone who is. You can also send us a message or request an appointment online.

New clients are typically seen within 1–2 weeks. Evening and Saturday appointments are available.

No. Anyone can call us directly — no doctor's referral, no paperwork to get started.

Yes — we offer a free 15-minute Fit Call. It’s a no-pressure phone conversation to talk through what you’re looking for, answer your questions, and help you decide whether we’re a good fit before you schedule anything. Finding the right counselor matters, and this is an easy, no-cost place to start.

Sessions run $45–$115 depending on your counselor's credential level: $45 with a graduate counselor intern, $65 for life coaching, $75 with an LPC-Associate, and $100 with a fully licensed counselor (LPC or LPC-S). Joint (couples/family) sessions are $115 with a fully licensed counselor. Full details on our Fees & Rates page.

Renew is self-pay. We provide superbills you can submit to your insurance for possible out-of-network reimbursement, and we accept HSA/FSA cards. Self-pay also means no diagnosis is required on your record just to start counseling.

ADHD screening and assessment with Taylor Jirik, LPC-Associate (under LPC-S supervision) is $100 for the clinical intake, $150 per 90-minute testing session (most people need one), and $100 for the results and report review — typically about $350 total. More on the ADHD page.

$45 per session. See group counseling for what's currently running.

This is one of the most common things we hear, and our counselors are experienced with resistant and skeptical teens. The first session is about building trust, not fixing everything. Many teens who arrive angry about being there choose to come back.

We keep teens' confidence so they'll actually talk — that's what makes counseling work — while keeping parents informed about progress and direction. Safety is the exception: if your teen is at risk, you will know. Your counselor will walk you through exactly how this works in the first session.

Ages 3 and up. Young children work with our play therapy team — Kimberly Reagan, LPC-S and Caitlyn Walker — because play is how children show what they can't yet say.

The Lab on High building, 1000 N High St, Longview — but park in the free lot on Oxford Street and use the Oxford Street entrance. Doors unlock at 8 a.m. and lock at 7 p.m. Map and details on the contact page.

Counseling hours: Monday–Friday 8am–7pm, Saturday 8am–4pm. Office hours (calls and messages returned): Monday–Friday 8am–5pm.

Yes — (903) 386-3824 receives texts. Send us a text and we'll reply during office hours.

Client portal login is here — manage appointments, join telehealth sessions, and complete paperwork.

Once we've confirmed your counselor fits your needs — including price and scheduling — we book your intake and send you a link to your TherapyNotes patient portal. Before your first session, you'll complete your intake paperwork there: history form, informed consent, and HIPAA privacy notice, all signed electronically. You'll also set up billing with a card kept on file (it draws after each session — automatic withdrawal is available, and cash works too). After that, the portal is where you schedule or reschedule, message your counselor, request documents, and join telehealth sessions.