You don't have to be in crisis to deserve support.

Your first session is mostly a conversation. Your counselor will ask questions to understand what's going on, what you're hoping for, and what's brought you to this point. There's no pressure to share more than you're comfortable with. You don't need to prepare anything. The goal is to get a clear enough picture to figure out the right path forward — together.

Renew is self-pay only. We provide superbills so you can seek reimbursement from your insurance as an out-of-network provider — if your policy covers out-of-network mental health services. Most policies do not, so check with your provider first. HSA and FSA cards are accepted. Sessions range from $45–$115.

Yes — sessions are confidential. There are narrow legal exceptions: if you disclose that you intend to harm yourself or someone else, or if abuse of a child or vulnerable adult is disclosed, we are required by law to act on that. Beyond those exceptions, what you share in sessions stays between you and your counselor. No records are shared with employers, insurers, or family members without your written consent.

Yes. During the Fit Call, we'll discuss your situation and match you with the counselor who seems like the best fit. If after a session or two it doesn't feel right — the approach, the personality, the fit — tell us. We'll find you a better match. Getting the right counselor matters more than loyalty to the first one.

Counselors at Renew are directive when it helps — we'll offer strategies, frameworks, and honest feedback. But we don't tell you what to do with your life. Our job is to help you understand yourself more clearly, develop real tools, and make decisions that align with what you actually want — not what we think you should want.