What to Expect at Renew
Starting counseling can feel like a lot. We've made it as simple and clear as possible — here's exactly what happens from your first call to your first session. No surprises, no pressure.
How getting started works at Renew
From first contact to your first session — here's the full process.
Call or Message Us
Call (903) 386-3824 or fill out the contact form. You don't need to have everything figured out — just tell us generally what's going on and we'll take it from there.
Counseling Appts: Mon–Fri 8am–7pm · Sat 8am–4pm
Free 15-Minute Fit Call
Before scheduling a session, we do a quick Fit Call — a free 15-minute phone conversation with a member of our team. We learn what you're looking for and match you with the right counselor. You get a chance to ask questions and decide if Renew feels right.
No clinical intake at this stage. No commitment. Just a real conversation.
Get Matched with the Right Counselor
Based on your situation, preferences, and what you're working on, we match you with a counselor whose training, experience, and style fit your needs. If you'd like input in the process, just say so — we'll walk you through our team and help you choose.
Complete Your Portal Paperwork
Once we've confirmed your counselor is a fit — including price and scheduling — we book your intake appointment and send you a link to your patient portal, which runs through TherapyNotes. Everything is electronic: your history form, informed consent, and HIPAA Notice of Privacy Practices can all be signed online.
The portal is also where billing gets set up. You'll add a card to keep on file, which draws after each session (automatic withdrawal is available, and cash is welcome too — the card is simply how most clients pay).
Your First Session
Your first session is about connection, not conclusions. Your counselor will spend time getting to know you and what's brought you in. They'll explain how sessions work, answer your questions, and clarify what confidentiality means.
Nothing about your first session is set in stone. If the fit doesn't feel right, tell us — we'll find a better match.
Ongoing Care
After the first session, you and your counselor establish a schedule that fits your situation. Most clients start bi-weekly, though some begin weekly and others come every 3 weeks or monthly — it depends on what's going on, your goals, and what your life allows. Frequency typically adjusts over time as things improve. You're always in control of your care — you can pause, adjust, or end sessions at any time.
Your patient portal stays your home base after that: schedule or reschedule appointments, send messages to your counselor, and request documentation — and if you do telehealth, the portal is where you log in for your sessions.
Things new clients always want to know
Everything Is Confidential
Renew is a HIPAA-covered entity. What you share in session is protected by law. Your counselor will explain the narrow legal exceptions in your first session.
Telehealth Available
Most services available via secure video for clients anywhere in Texas. Same care, more flexibility.
Teens Have a Voice
We get buy-in from teenagers, not just parents. Your teen will have input in how counseling works — that's what makes it actually work.
Sessions Are 50 Minutes
Standard sessions. EMDR and some specialized services may have different session lengths.
Easy to Find, Easy to Park
Lab on High Building · 1000 N High St, Longview, TX 75601. Parking directly in front of the Lab on High Building toward Oxford Street.
Cancellation Policy
24-hour notice required to cancel or reschedule. Life happens — reach out as early as you can.
What sessions cost
We believe cost should never be a surprise. Here's how Renew's fees work.
LPC-Associates
Our associate-level counselors are professionally trained and actively supervised. Excellent care at accessible rates.
LPCs & LPC-Supervisors
Years of clinical experience. Includes specialized services such as EMDR and supervision-level expertise.
About Insurance
Renew does not bill insurance directly. We provide superbills — detailed itemized receipts — that you can submit to your insurance for potential out-of-network reimbursement. HSA and FSA cards are accepted. Full fee details
What new clients ask most
Bringing a hesitant teenager? Our guide on how to talk to your teen about therapy can help you start the conversation.
The first step is a single phone call.
Call (903) 386-3824 to schedule your free Fit Call. No commitment, no paperwork yet — just a real conversation about what you're looking for and whether Renew is the right fit.
1000 N High St · Longview, TX 75601 · Sessions: Mon–Fri 8am–7pm · Sat 8am–4pm
Office: Mon–Fri 8am–5pm
Prefer to send a message?
Fill out the form below and we'll get back to you within one business day.
Please don’t include detailed medical or clinical information in this form — save that for your counselor. By sending, you agree that we may contact you at the phone number or email you provided.
In crisis right now? Call or text 988 (Suicide & Crisis Lifeline · 24/7) or go to your nearest ER. More crisis resources